Refund policy

Return & Refund Policy – Purr & Pour

Because each product is made to order, we do not accept returns or exchanges unless the item is defective or damaged.

Damaged or Incorrect Items

If your item arrives damaged, misprinted, or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number

  • Attach clear photos of the issue

If approved, we will:

  • Send a replacement at no cost
    OR

  • Issue a full refund

Size Issues

We provide size charts on all apparel listings.
We do not offer refunds or exchanges for incorrect size selection.

Please double-check sizing before ordering.

Change of Mind

We do not offer refunds for:

  • Buyer’s remorse

  • Wrong size ordered

  • Minor color variations (due to screen differences)

Refund Processing

If a refund is approved, it will be processed to your original payment method within 5–10 business days.